FAQs
Frequently Asked Questions
Everything you need to know about our fragrances, orders, shipping, returns, and shopping with Scentoria Royale.
Are your fragrances authentic?
Yes. All fragrances sold by Scentoria Royale are 100% authentic, new, and sealed. Our products are sourced through legitimate wholesale suppliers based in the United States and Europe.
Are your fragrances brand new and unopened?
Yes. Our fragrances are new and sealed in their original packaging unless otherwise stated on the individual product page.
Where do you ship?
We currently ship within the United States. Please see our Shipping Policy for additional information about shipping, processing, and delivery.
How long does shipping take?
Orders are processed and shipped according to the timelines outlined in our Shipping Policy. Once your order ships, tracking information will be provided when available.
Can I return or exchange a fragrance?
Our return and refund eligibility is outlined in our Refund Policy. Certain conditions may apply to fragrance returns, so we recommend reviewing the policy before placing your order.
How can I track my order?
Once your order has shipped, tracking information will be sent to the email address associated with your order.
Can I cancel or change my order?
If you need to make a change or cancel an order, please contact us as soon as possible. We cannot guarantee changes or cancellations once an order has entered processing or shipment.
Do you offer men's, women's, and unisex fragrances?
Yes. Scentoria Royale offers fragrances for men, women, and unisex selections. Browse our collections through Shop For Him, Shop For Her, and Shop Unisex.
Do you offer discounts and special promotions?
Yes. We regularly offer special promotions and discounts. Visit our Sale collection to see our current offers.
How can I contact Scentoria Royale?
You can reach us at support@scentoriaroyale.com
Still have a question?
We're here to help. Reach out to our team and we'll be happy to assist.
Contact Us