Refund policy

SCENTORIA ROYALE – RETURN & REFUND POLICY

1. GENERAL

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

For customers within the United States: We accept returns at no charge — no restocking fees, no return shipping fees, and no deductions from your refund. We welcome all returns, regardless of the reason — even if the product has been opened or lightly used.

We do not offer returns or refunds for any orders outside the United States; all international sales are final.

To be eligible for a return, your item must be in acceptable condition — we accept opened and lightly used products. You will need the receipt or proof of purchase.

To start a return, you can contact us at:
support@scentoriaroyale.com

If your return is accepted, we will send you a free prepaid return shipping label, along with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return-related questions at:
support@scentoriaroyale.com

2. ACCEPTANCE CRITERIA

  • Product Condition: We accept returns on opened and lightly used products. Whatever the reason — whether you didn't like the scent, changed your mind, or simply weren't satisfied — we welcome your return.

  • Fragrance Bottles: We accept returns on opened and sprayed fragrance bottles. We believe you should love your scent, and if you don't, we'll make it right.

3. UNACCEPTABLE CRITERIA (NON-RETURNABLE ITEMS)

The following items are final sale and cannot be returned or refunded:

  • Fragrance Caps and Boxes: Replacement caps and empty boxes are non-returnable.

  • Final Sale Items: Products marked as "Final Sale" on the product page are non-returnable and non-refundable. Please review your order carefully before completing your purchase.

Note: This policy explicitly sets the expectation that specific items fall under the final sale category and that returns or refunds will not be accepted for these items.

4. RETURN PROCESS

Initiating a Return:
To initiate a return, please contact our customer support team at support@scentoriaroyale.com with your order number and the reason for the return. Our team will provide you with return authorization and instructions on how to proceed.

Return Shipping (US Customers):
For customers within the United States, we provide a free prepaid return shipping label. There are no return shipping charges — we cover the cost.

Return Shipping (International Customers):
International customers are responsible for the cost of return shipping. We recommend using a trackable shipping method to ensure the safe return of your item.

Return Address:
Please send your returns to the address provided in the return authorization email. Unauthorized returns or returns sent to the wrong address may not be processed.

5. RETURN SHIPPING

Responsibility for Shipping & Handling (SH):
For US customers, return shipping is fully covered by Scentoria Royale. For international customers, return shipping costs are the customer's responsibility.

Non-Reimbursable Items:
Certain elements like gift wrapping cannot be reimbursed. We appreciate your understanding on this matter.

Original Shipping Cost:
For US returns, the original shipping cost is fully refunded as well. For international returns, the original shipping cost remains non-refundable.

6. RESTOCKING FEES

For US Customers:
No restocking fees are applied to any return from within the United States — regardless of whether the product is opened, used, or unused.

For International Customers:

  • Standard Restocking Fee: A 10% restocking fee will be deducted from your refund for all returns that are not due to a Scentoria Royale error.

  • Restocking Fee for Opened/Used Items: If an item is returned with a broken seal or appears to have been used, a restocking fee of 20% or more will be deducted from your refund. The exact fee will depend on the level of usage or damage.

7. INSPECTION AND REFUND

Refund Issuance:
Once we have received and inspected the returned products, we will promptly issue a full refund to your original payment method (for US customers). Please allow 5–7 business days for the refund to be processed after inspection.

Store Credit Option:
As an alternative to a refund, customers may opt for store credit. This credit will be applied to your Scentoria Royale account and will never expire, giving you the flexibility to use it at your convenience on future purchases.

8. EXCHANGES

We do not accept exchanges. If you need a different product, please initiate a return and place a new order separately.

9. DAMAGED OR DEFECTIVE ITEMS

Responsibility Acknowledgment:
If an item has been shipped from our warehouse in a damaged or flawed condition, Scentoria Royale accepts 100% responsibility for that item.

Proof of Damage:
Please provide clear photos of the damaged or defective item, along with the packaging, to help us assess the situation. Contact us immediately at support@scentoriaroyale.com with your order number and images.

10. PREORDERS / CANCELLATIONS

  • Preorder Cancellations: Any preorder cancellations will come with a 5% cancellation fee.

  • Preorder Delays: Preorder cancellations due to excessive delay in fulfillment are subject to different outcomes. If such an issue arises, Scentoria Royale will work with you to the best of our ability to find a mutually acceptable solution.

  • Canceled Orders (Not Preorders): A 3% fee will be charged for any canceled order that has not yet shipped. This is to cover transactional and refund fees incurred.

11. SHIPPING COST

For US Customers:
The original shipping cost is fully refunded for returns. We also provide a free prepaid return shipping label — no charges to you.

For International Customers:

  • Return shipping costs are the customer's responsibility.

  • Original shipping costs are non-refundable.

  • Shipping costs will not be refunded unless the return is a result of a company error.

Company Error Exceptions:
If the return is due to an error on our part (e.g., wrong item shipped, defective product), Scentoria Royale will cover all return shipping costs and provide a prepaid return label for your convenience — for both domestic and international customers.

Refund Processing Time:
Refunds for shipping costs (where applicable) will be processed promptly upon completion of the return inspection and approval.

12. SALES TAX POLICY

Qualifying Returns:
Experience seamless returns with our transparent Sales Tax Policy. For all qualifying returns, we fully refund sales taxes. This commitment is part of our effort to make your shopping experience as convenient and worry-free as possible.

Exemplary Customer Service:
Our dedication to excellent customer service extends to the handling of sales taxes. If you have any questions or concerns regarding sales taxes on returns or exchanges, our responsive Customer Care team is here to assist you promptly. Feel free to reach out for personalized support.

Refund Process and Timeline:
Upon initiating a return, our team expedites the process of refunding sales taxes. You can expect the refunded amount to be processed efficiently and reflected in your account. However, please note that the timeline may vary based on your financial institution's processing speed.

CONTACT INFORMATION

Scentoria Royale
15500 Voss Rd
Sugar Land, TX, 77498

Email: support@scentoriaroyale.com